The world's first multi-lane video-based platform
Q-Count is the world's first multi-lane video-based platform for assessing, controlling, and improving queuing challenges. This product collects and delivers a real-time picture of the number of customers or carts waiting in each checkout lane and tracks customer waiting times. Q-Count delivers the ability to eliminate the bottlenecks in your business with a simple, seamless and affordable system.
Features & Benefits
- Tracks wait times and transaction times for each
- Improves customer service and supports streamline staffing
- Uses predictive monitoring to proactively minimize or eliminate bottlenecks in checkout lines
- Effectively manages queue performance measurements
- Provides real-time and historic data to improve staff allocations to reduce waiting lines
- Monitors customer behavior in linear and parallel queue
Q-Count's technology was developed leveraging military and industrial video imaging technologies and is protected by several patents. It has recognition algorithms that allow calculation of different standing and waiting times for customers in one or multiple lines. It can distinguish people from shopping carts and time stamps each customer's wait time from the moment they enter the line but ignores counting passer-bys and associates assisting customers in a queue.
- Shopping Centers
- Big Box Stores