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customer support

CountWise offers superior support services to our customers and alliance partners, ensuring maximal benefits from our products and solutions.

All CountWise units have a comprehensive 12-months warranty that includes all remote support, parts, repair, and software updates. Additionally, all units are provided with back-office AdminCount software that resides on a customer's server, to administer key parameters such as store hours, data export format, user passwords, etc.

Our technical support service provides rapid and efficient problem resolution. Our team also offers expert assistance to both you and your customers, in any and all aspects of our systems.

CountWise's Technical Support resources are available 24 hours a day/seven days a week through our superior online support center. We maintain the highest level of service and are committed to the total satisfaction of our customer.

For general technical questions, please e-mail support@countwise.com or call (954) 846-7011 Ext. 1

Customers can Log-In to their account at any time to submit and track tickets, receive training, and download updates. Should you prefer to speak to a technician, please contact your assigned Support Technician directly.

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